Shipping and Returns

We have worked hard to find the best, most efficient shipping methods and the best carriers to ensure that your order is received in excellent condition and in a timely manner. After your order has been placed, it will ship within 4 days from Vero Beach, Florida. We ship anywhere in the United States, including California.

Shipping for oversized or irregular-shaped items are determined on a case-by-case basis and might be price adjusted by the M.maison team after checking out. We will reach out to you before fulfillment if this is the case for your order.

If you're local to Vero Beach, in-store and curbside pickup options are available. Be sure to select either option during checkout and we'll email you when it's ready for pickup.

If you have any questions about our shipping process or your order, please email us anytime at mmaison.oceandrive@gmail.com.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mmaison.oceandrive@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately. Sale items are final and cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mmaison.oceandrive@gmail.com.com and send your item to 3403 Ocean Drive, Vero Beach, FL 32963.

Shipping

To return your product, you should mail your product to: 3403 Ocean Drive, Vero Beach, FL 32963

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.